Refund policy

Returns

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@try-kaori.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@try-kaori.com.

Damaged Items

We carefully package all orders to ensure they arrive in excellent condition. However, if your product arrives damaged, defective, or physically broken, please report it within 72 hours of delivery by emailing support@try-kaori.com and including clear photos of the damage.

If eligible, customers may choose one of the following options:

  • A replacement product (sent at no additional cost), or

  • A refund for the defective item

Please note that only one resolution option (replacement or refund) may be selected per order.

Damage to packaging alone does not qualify as a damaged product. Items damaged through normal use, wear and tear, or misuse are not eligible for refunds or replacements.

Shipping & Delivery

While we aim to deliver your order promptly, delays outside of our control—such as courier issues or customs—may occur.

For delivery-related problems, please contact the shipping carrier directly. Kaori is not liable for lost, stolen, or delayed packages once they leave our facility.

Incorrect Shipping Address

Please ensure that the shipping address entered at checkout is correct.

If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.

Policy Updates

We reserve the right to update this Refund & Return Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing.By completing your purchase, you acknowledge and agree to the terms outlined in this policy.

For any questions or concerns regarding refunds, returns, or your order, please contact: support@try-kaori.com. We’re here to help.